About ForwardX: ForwardX Robotics is a company of AI-empowered mobile robotics for the manufacturing, logistics, and retail industries. Offering a wide range of vision-first Autonomous Mobile Robots (AMRs) and intelligent fleet management software, ForwardX’s solutions help supply chain operations automate material handling tasks in their facilities, from warehouses to production floors. Developer of the most intelligent AMRs Ｏn the market, ForwardX’s core competencies include computer vision, machine learning, and advanced robotics. With a huge need in the global market for our solutions and massive market potential, ForwardX is looking for a talented technician to join our US team as a Technical Sales Engineer. About the Job: objectives of this Role • Support the wider sales team to win customers through advice, expertise, and proposals by combining deep technical knowledge with business-to-business sales skills • Deliver best-in-class customer experience by providing fast, high-quality assistance to customers throughout the sales process Responsibilities: • Conduct targeted research into industries/accounts of interest and make well-supported recommendations to the wider sales team in order to maximize resource utilization and increase pipeline performance; • Provide clear technical pre-sales assistance and solution/product fit to evaluate new customers as part of the wider sales team throughout the prospecting process; • Gather and analyze relevant customer/project data from internal and external stakeholders through qualification documents, site surveys, and feasibility analyses to ensure solution design is appropriate and transformative; • Synthesize winning solutions by combining a deep technical understanding with a well-informed view of customer use cases to create comprehensive solution proposals, presentations, and technical documents; • Perform in-depth data analysis by carrying out extensive process simulation and financial calculations as part of the solution design process; • Negotiate tender and contract terms and conditions as part of the wider sales team to satisfy customer and company priorities; • Take responsibility for meeting time-bound sales targets as part of the wider sales team; • Cultivate deep, long-term relationships with customers through empathy, outcome detachment, and a drive to exceed customer expectations; • Track, analyze, and report back team performance throughout the pipeline process and find and suggest opportunities for improvement; • Provide comprehensive training and create supporting materials to Ｏnboard new staff as ForwardX’s Japan team grows; • Participate in the planning, set-up, and execution of sales & marketing events that require technical expertise, such as showroom demonstrations, exhibitions, seminars, and customer demos, when necessary. About You: Skills & Qualifications: • Bachelor’s degree required in mechanical engineering, logistics engineering, or an automation-related field • Excellent written and verbal communication skills in English; Mandarin Chinese would also be a plus • 3 years of experience in warehouse solution design or logistics process engineering; experience with automated logistics equipment, such as AGVs, SLAM-based robots, conveyors, or AS/RS preferred; experience with warehouse software systems, such as WMS, WES, WCS, and OMS, preferred; • Proficient in the following; Microsoft Office, CAD software, such a SolidWorks, AutoCAD, Creo/Pro/E, and/or 3DS Max • Strong in data analysis, process design, and warehouse layout design; Values required: • Systematic – You prefer to work within a structured process or environment and, therefore, strive to establish and develop systems for your work and the work of those around you • Entrepreneurial
You are always looking for ways to solve problems and appreciate that it is up to us to go out and make things happen; • Detail-oriented
You understand that the difference between something good and something great is attention to detail; • Inquisitive
You are not afraid of doing things you’ve never done before because you inquire, independently research, and ask questions; • Accountable
You take responsibility for the outcome of your team and understand your contribution plays a large part in the overall result; • Motivated
You are able to self-motivate and motivate those around you to meet the high expectations you set for yourself and others; • Composed
You are experienced in and excel when working to time-bound targets and actively seek to meet and exceed the targets set.